Journal
Journal
Case studies, essays and field reviews on how organisations work: their operations, their technology and the people who make them run. Here I share my journey from curiosity to passion, project after project, with room for culture and travel.
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Digitalising a medical diagnostic centre
CHB Consultants, 2019 to today. Digitalising a medical diagnostic centre across five clinics and three sites: 32k monthly users and zero interruption, even during outages and cyber-attacks.
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VR4Good: VR at the heart of healthcare
What it takes for a headset to leave the demo stand and enter the care pathway.
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Safran – Document management. Airbus and Rolls-Royce
Safran, 2017–2018. Migrating document management for the Airbus and Rolls-Royce accounts without losing a single compliance trail: +43% trade compliance.
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Tokens: required reality or a business illusion?
Are AI tokens a technical law or a corporate paywall?
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Ledger – IT Operations improvement
Ledger, 2019. Redesigning level-1 support for a hardware-security leader: 38% fewer tickets.
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Pillars of product adoption
CSAT, CES and NPS: what each score tells you, and what it hides.
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Authenticity hunger
Analog or digital, human or generated, organic or GM: what we really ask for when we ask for “real”.
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Sony – Launching a secure storage
Sony Professional Media, 2016. Launching a new secure storage format for professionals: +18% field adoption, +12% sales volume.
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Is it really?
Trust scores, ROI promises and “qualified engagement”: three questions to ask before you believe a number.
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Idemia – Making digital identity understandable
IDEMIA, 2015–2016. Electronic ID and eSignature at national scale: making security understandable for the agents who deploy it and the citizens who carry it.
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In use: Obsidian or Confluence for team knowledge?
The first practical review of the series, and the method behind all the others.
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Rexel – BI portal for energy investments
Rexel, 2015. One shared view of Energy and Mining investments: a data lake and a BI portal that ended the battle of spreadsheets.
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