A medical centre cannot close for maintenance. Patients arrive at 8 a.m. whether the servers are ready or not.

The company

CHB Consultants is an independent strategy and advisory boutique founded in Paris in 2005. It works with innovative companies in health and life sciences, and runs activities in health innovation and clinical nutrition, including a preventive health assessment service and a scientific congress that gathers healthcare professionals every year.

Context

Five clinics, three sites, regulated health data (HDS hosting, GDPR), business tools that did not talk to each other, and growth targets that marketing alone could not reach. The centre had to become digital without ever interrupting care.

The challenge

Modernise everything at once: infrastructure, devices, business systems, data and marketing, with a small organisation, an external team and no right to downtime.

What I did

• Led a 12-person external tech team: development, infrastructure, AI/ML, data, design and support, with performance indicators and level-2 support.
• Deployed and managed the IT fleet of 5 clinics and 3 sites through MDM and Google Admin, optimised SaaS licences, and rolled out security policies and operating procedures.
• Integrated and migrated the business tools (CRM, ERP, ticketing, marketing automation, document management) for sales, marketing, product, HR and support.
• Led AI and data projects as project owner (MOA): a data lake, model training and data hygiene, document-fraud detection, a medical trust score and AI support for cancer detection.
• Organised physical and digital events, up to 1,700 attendees a day at the scientific congress.
• Rebuilt the websites with SEO, SEA and lead generation.

What changed

In health, technology is invisible when it works. The goal is not to impress the doctors, it is to never make them wait.

What I keep